Terms of Service

1. Operator

The Platform is operated by: MSc eData Verwaltungsgesellschaft (haftungsbeschränkt) UG Feuerbachstr. 56 12163 Berlin kontakt@zertio.de www.zertio.de (hereinafter referred to as "we," "us," or "our").

2. Scope and Description of Services

The Platform provides online practice exams designed to help users prepare for IT certification and project management exams. The services include access to practice questions, answer explanations, and exam simulations. Access to exam content is granted on a per-exam basis through one-time purchases, each valid for a limited Access Period as specified in Section 4.4.

The Platform is a supplementary study tool. It is not affiliated with, endorsed by, or officially connected to any certification body, exam provider, or training institution. The exam content is prepared independently and is intended solely as a learning aid.

3. Account Registration

3.1 Requirements

To use the Platform, you must create an account by providing your name, email address, and a password. You must provide accurate and complete information and keep your account credentials confidential.

3.2 One Account Per User

Each account is personal and non-transferable. You may not share your login credentials with any other person, allow others to access the Platform through your account, or create multiple accounts for the same individual. We reserve the right to suspend or terminate accounts that are found to be shared or used by multiple persons.

3.3 Account Security

You are responsible for all activity that occurs under your account. If you suspect unauthorized access to your account, you must notify us immediately at the email address provided in Section 1.

4. Purchases and Payment

4.1 Pricing

Access to exam content on the Platform is offered as a one-time purchase per exam. All prices are displayed on the Platform at the time of purchase and include the applicable statutory value-added tax (VAT) where required.

4.2 Payment Methods

We accept payment via Stripe, PayPal, Google Pay, and credit card. Payment is processed at the time of purchase through the respective third-party payment provider. By making a purchase, you agree to the terms and conditions of the applicable payment provider.

4.3 Access Upon Payment

Once payment is successfully processed, you will receive immediate access to the purchased exam content through your account.

4.4 Access Period

Access to each purchased exam is granted for a period of six (6) months from the date of purchase ("Access Period"). After the Access Period has expired, your access to the respective exam content will be automatically deactivated. You may repurchase access to the same exam at the then-current price if you wish to continue using it.

The applicable expiry date for each purchased exam will be displayed in your account. We may, at our sole discretion, notify you before your Access Period expires, but we are not obligated to do so. It is your responsibility to make use of the purchased exam content within the Access Period.

5. Right of Withdrawal and Refund Policy

5.1 Statutory Right of Withdrawal (EU Consumers)

If you are a consumer within the European Union, you have the statutory right to withdraw from a distance contract within 14 days of purchase without giving any reason, in accordance with § 355 BGB (German Civil Code). However, in accordance with § 356(5) BGB, you acknowledge and agree that you lose your right of withdrawal once the digital content has been made available to you (i.e., once you gain access to the purchased exam), provided that you have been informed of this loss and have given your explicit consent prior to delivery.

5.2 Voluntary Refund Policy

In addition to any statutory rights, we offer a voluntary 7-day refund policy. If you are dissatisfied with your purchase for any reason, you may request a full refund within 7 days of the date of purchase by contacting us at the email address provided in Section 1. Please include your name, the email address associated with your account, and the exam purchased. Refunds will be processed to the original payment method within a reasonable timeframe.

5.3 Exclusions

We reserve the right to deny refund requests if we determine, in our reasonable discretion, that the refund policy is being abused – for example, by a user who repeatedly purchases and requests refunds for the same or multiple exams.

6. Intellectual Property

All content on the Platform, including but not limited to exam questions, answers, explanations, text, graphics, logos, and software, is the property of MSc eData Verwaltungsgesellschaft (haftungsbeschränkt) UG or its licensors and is protected by applicable copyright and intellectual property laws.

You are granted a limited, personal, non-exclusive, non-transferable, and revocable license to access and use the exam content for your own personal study purposes. You may not:

• Reproduce, copy, distribute, or publicly share any exam content
• Sell, resell, sublicense, or commercially exploit any content from the Platform
• Use automated tools, bots, or scraping methods to extract content from the Platform
• Decompile, reverse-engineer, or otherwise attempt to derive the source code of the Platform

Any unauthorized use of our content may result in account termination and may be subject to legal action.

7. Acceptable Use

You agree to use the Platform only for its intended purpose of personal exam preparation. You may not:

• Use the Platform in any way that violates applicable law or regulation
• Attempt to gain unauthorized access to any part of the Platform, other user accounts, or our systems
• Interfere with or disrupt the operation of the Platform
• Impersonate any person or entity or misrepresent your identity
• Use the Platform to develop competing products or services

We reserve the right to suspend or permanently terminate your account, without prior notice and without refund, if we determine that you have violated these acceptable use provisions.

8. Disclaimer of Warranties and Limitation of Liability

8.1 Content Accuracy

We strive to ensure that all exam content on the Platform is accurate, up to date, and of high quality. However, the Platform is a study aid, and we do not warrant or guarantee that the content is free from errors, omissions, or inaccuracies. Exam questions, answers, and explanations may contain mistakes, and some content is generated or assisted by automated processes that can introduce inaccuracies. You should always cross-reference study materials with official certification guides, documentation, and authoritative sources.

8.2 No Guarantee of Exam Success

The Platform is designed to support your exam preparation, but we make no guarantee or representation that using the Platform will result in passing any certification exam or achieving any particular score. Exam outcomes depend on a wide range of factors, including your individual preparation, prior knowledge, and the specific requirements of the certifying body.

8.3 Availability

We aim to keep the Platform available at all times but do not guarantee uninterrupted, timely, or error-free access. The Platform may be temporarily unavailable due to maintenance, updates, server issues, or circumstances beyond our control. We shall not be liable for any losses or damages arising from temporary unavailability of the Platform.

8.4 Limitation of Liability

To the maximum extent permitted by applicable law:

• We shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the Platform, including but not limited to loss of profits, loss of data, failed exam attempts, or career-related losses.
• Our total aggregate liability to you for any and all claims arising out of or in connection with these Terms or your use of the Platform shall not exceed the total amount you have paid to us in the twelve (12) months preceding the event giving rise to the claim.
• Nothing in these Terms shall exclude or limit our liability for intent (Vorsatz), gross negligence (grobe Fahrlässigkeit), or any liability that cannot be excluded or limited under applicable German law, including liability under the German Product Liability Act (Produkthaftungsgesetz).

9. Indemnification

You agree to indemnify and hold harmless MSc eData Verwaltungsgesellschaft (haftungsbeschränkt) UG, its officers, directors, and affiliates from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your breach of these Terms, your misuse of the Platform, or your violation of any applicable law or the rights of any third party.

10. Third-Party Services

The Platform integrates with third-party payment providers (Stripe, PayPal, Google Pay) to process transactions. Your use of these services is governed by their respective terms and privacy policies. We are not responsible for the actions, availability, or content of any third-party service.

11. Account Termination

11.1 Termination by You

You may terminate your account at any time by contacting us at the email address provided in Section 1. Upon termination, your access to all purchased exam content will be revoked immediately, regardless of any remaining Access Period. Termination does not entitle you to a refund for past purchases, except as provided in Section 5.

11.2 Termination by Us

We may suspend or terminate your account at any time, with or without notice, if we reasonably believe that you have violated these Terms, engaged in fraudulent or abusive conduct, or if continued provision of the service is no longer feasible. Where possible and appropriate, we will provide prior notice and an explanation for the termination.

11.3 Effects of Termination

Upon termination, your right to access the Platform and all purchased content ceases immediately, irrespective of any remaining Access Period. No refund or compensation will be provided for unused portions of any Access Period. Provisions of these Terms that by their nature should survive termination (including, without limitation, Sections 6, 8, 9, and 13) shall remain in effect.

12. Modifications to These Terms

We reserve the right to modify or update these Terms at any time. Changes will be posted on the Platform with a revised "Last updated" date. If we make material changes, we will notify you by email or through a prominent notice on the Platform. Your continued use of the Platform following the posting of changes constitutes your acceptance of such changes. If you do not agree with the updated Terms, you must stop using the Platform and may request account termination.

13. Governing Law and Dispute Resolution

13.1 Governing Law

These Terms and any disputes arising out of or in connection with them shall be governed by and construed in accordance with the laws of the Federal Republic of Germany, without regard to conflict of law principles. The application of the United Nations Convention on Contracts for the International Sale of Goods (CISG) is excluded.

13.2 Jurisdiction

For users who are merchants (Kaufleute), legal entities under public law, or special funds under public law, the exclusive place of jurisdiction for all disputes arising out of or in connection with these Terms shall be Berlin, Germany. For consumers, the mandatory statutory provisions on jurisdiction shall apply.

13.3 Online Dispute Resolution

The European Commission provides a platform for online dispute resolution (ODR). We are not obliged and generally not willing to participate in dispute resolution proceedings before a consumer arbitration board. However, we will assess any such request on a case-by-case basis.

14. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced by a valid provision that most closely achieves the economic and legal purpose of the original provision.

15. Contact

If you have any questions or concerns about these Terms, please contact us at: MSc eData Verwaltungsgesellschaft (haftungsbeschränkt) UG Feuerbachstr. 56 12163 Berlin Email: kontakt@zertio.de Website: www.zertio.de